SERVICE STRATEGIES & CUSTOMER SATISFACTION SKILLS PROGRAM

Considerable amounts of resources are used to get customers. How do you maintain these customers? The quality of the thinking of your staff determines the quality of service they will give your customers. This is a two (2) day course for those organizations that want to achieve the highest level of understanding their customers and creating lasting win-win relationships
with their clients.

73% of customers share with six or more people about a good customer experience, and this number shoots to 10 or more if they’ve had an exceptionally great experience. Additionally, 86% of excellent customer service experiences convert a one-time client into a loyal brand champion.

During this life-changing training, participants will learn the following;
• Identify and change their limiting beliefs/behavior/attitudes.
• Understand the customers’ behavior.
• Understanding and meeting the customers’ needs, wants and values.
• How to communicate effectively.
• How to create lasting win-win relationships

Who can attend this program

1. Employees

2. Customer care personnel

3. Receptionists and Administrators

4. Managers and business officers

5. Customer Relations managers

6. General Public

VENUE AND DATES:

ZANZIBAR: 1st & 2nd June 2023

VIRTUAL: 4 & 9 June 2023

PROGRAM FEES

ZANZIBAR: 150,000/-

VIRTUAL: 100,000/-

FOR MORE INFO CONTACT US THROUGH:

+255 022 2781012 | +255 782 222 130 | peak@peakperformance-int.co.tz

WELCOME AND REGISTER NOW.