Customer service is not a department. It's a philosophy to be embraced by every employee - from the CEO to the most recently hired. Most organizations today are so obsessed with the Customer Experience that they ignore the primary factor in creating that experience - your employees. Employees will deliver a customer experience that matches their own experience in the organization. Companies spend their training dollars on “front line” staff forgetting that non customer facing staff impact Consumer experience most.
What you can expect
Your employees will become true brand ambassadors. This program will empower your employees to deliver a fantastic consumer experience by making them believe in the company, what it stands for, promote it and do whatever they can to help make consumer experience initiatives to succeed.
Who should attend
All employees in any organization. Everyone at one point impacts the customer. For a company to be truly customer focused every employee must understand how important consumerexperience is to the company how it fits into the culture, and how he or she plays a role in it.
*The Program is customised to meet your organization's specific needs after a diagnosis.